Title VI Complaint Process

The San Joaquin Regional Rail Commission (SJRRC) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with SJRRC within 180 days from the date of the alleged discrimination.
 

Filing a Complaint with SJRRC                                          Complaints may be filed with SJRRC in writing and may be addressed to:

San Joaquin Regional Rail Commission
Office of Compliance (Brian Schmidt)
949 E. Channel St
Stockton, CA 95202 

Complaints may also be sent via e-mail to: brian@acerail.com

Download a copy of the Title VI Complaint Form in the following languages:

English           Spanish 
 

A copy of the Title VI Complaint Form may also be obtained by calling 1-800-411-RAIL.

SJRRC will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

What Happens to My Title VI Complaint to SJRRC?

Once a complaint is received, it will be assigned to an investigator. In instances where additional information is needed, the investigator will contact the complainant by phone or in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.

Based upon receipt of all the information required, SJRRC will investigate a Title VI complaint within 90 days of receipt. SJRRC will use its best efforts to respond to a Title VI complaint within 90 calendar days of its receipt of such complaint. Receipt of additional relevant information and/or simultaneous filing of complaint with SJRRC and an external entity may expand the timing of the complaint resolution.


Title VI Policy Statement

The San Joaquin Regional Rail Commission is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is SJRRC’s objective to:
 

• Ensure that the level and quality of transportation service is provided without regard to race, color or national origin;
   
• Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
   
• Promote the full and fair participation of all affected populations in transportation decision making;
   
• Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations; and
   
• Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).
   

The President/CEO, management, and all employees share the responsibility for carrying out SJRRC's commitment to Title VI. The Title VI staff is responsible for the day-to-day operation of the program and receives and investigates Title VI complaints that come through the complaint procedures process.

For additional information on SJRRC's nondiscrimination obligations, please contact:

San Joaquin Regional Rail Commission
949 E. Channel St.
Stockton, CA 95202

phone: 1-800-411-RAIL
e-mail: brian@acerail.com